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HomeMy WebLinkAbout6537RESOLUTION NO. 6537 A RESOLUTION APPROVING AN AMENDED ENHANCED 911 NETWORK SERVICE AGREEMENT BETWEEN THE MOUNTAIN STATES TELEPHONE AND TELEGRAPH COMPANY D /B /A U S WEST COMMUNICATIONS AND PUEBLO, A MUNICI- PAL CORPORATION AND AUTHORIZING THE PRESIDENT OF THE CITY COUNCIL TO EXECUTE SAME AND REPEALING RESOLUTION NO. 6508 SECTION 1 The Amended Enhanced 911 Network Service Agreement dated April 9, 1990 between Mountain States Telephone and Telegraph Company d /b /a U S West Communications and Pueblo, a Municipal Corporation relating to the enhanced universal emergency number service -911, a copy of which is attached hereto and incorporated herein, having been approved as to form by the City Attorney, is hereby approved. SECTION 2 The President of the City Council is authorized to execute and deliver the Agreement in the name of the City and the City Clerk is directed to affix the seal of the City thereto and attest same. SECTION 3 Resolution No. 6508 is hereby repealed. This Resolution shall be effective upon final approval. INTRODUCED: April 23, 1990 By HOWARD WHITLOCK Councilman ATTEST: APPR D: s Ci Clerk Pr ent of the City Council t AMENDED ENHANCED 911 NETWORK SERVICE AGREEMENT This Agreement is made this 9th day of April, 1990, between THE MOUNTAIN STATES TELEPHONE AND TELEGRAPH COMPANY d /b /a U S WEST COMMUNICATIONS (hereinafter referred to as "Company "), and PUEBLO, a Municipal Corporation, acting on behalf of itself and sole contracting agent which is participating in the Enhanced 911 Telephone System, (hereinafter referred to as "Customer "). Recitals WHEREAS, Company provides emergency telephone service whereby the public has the exclusive use of telephone number "911" for universal emergency service, and; WHEREAS, Customer desires to participate in such emergency telephone service on the terms and conditions hereinafter set forth and the terms, conditions and rates contained in the Company Colorado Tariff section 9.A.2 Emergency Reporting Service which is included herein by this reference. NOW THEREFORE, in consideration of the mutual promises and covenants hereinafter set forth, Company and Customer agree as follows: 1. GENERAL DESCRIPTION OF ENHANCED 911 SERVICE Universal emergency number service to be provided under this Agreement (hereinafter referred to as "Service" or "E911 Service ") is a telecommunications exchange service which routes 911 dialed calls to a Customer designated Public Safety Answering Point (PSAP). 2. SPECIFIC DESCRIPTION OF ENHANCED 911 SERVICE The E911 Service to be provided to Customer by Company is an enhanced 911 service which will include the following: (See Exhibit A for locations and pricing used in this Agreement). E911 FEATURES A. Selective Routing (SR). In the case of multiple PSAPs, this feature provides for routing of an E911 call to a designated primary PSAP based on the identified tele- phone number of the calling party. B. Automatic Number Identification (ANI). This feature provides for visual display of the calling party's telephone number at the PSAP location. C. Automatic Location Identification (ALI). This feature provides for visual display of the calling party's street address information based on ANI telephone number displayed at the PSAP location. D. Forced Disconnect. A feature of E911 Service that enables a PSAP attendant to terminate an existing 911 call at any time, regardless of the action of the calling party. E. Default Routing (DR). In the case of more than one PSAP, a feature activated when an incoming E911 call cannot be selectively routed due to an ANI failure, garbled digits or other causes. Such incoming calls are routed from the E911 control office to a default PSAP. Each incoming E911 facility group to the control office is assigned a default PSAP. F. Alternate Routing (AR). A feature provided to allow E911 calls to be routed to a designated alternate location if (1) all E911 exchange lines to the primary PSAP are busy, or (2) the primary PSAP closes down for a period (night service). G. Speed Call /Manual Transfer. A feature of E911 Service that enables the PSAP attendant to transfer an incoming call by depressing the switchhook of the associated telephone or the "add" button on the Display and Transfer Unit and dialing a 2 -digit Speed Calling Code to transfer a call. H. Central Office Transfer (COT). A feature of E911 Service used to transfer calls from a primary PSAP to other locations (if more than one PSAP). It consists of Speed Call /Manual Transfer and Fixed Transfer. Fixed transfer enables a PSAP attendant to transfer incoming E911 calls to a secondary PSAP by the use of a single button on the Display and Transfer Unit. 3. PROVISIONS OF SERVICE A. E911 Service is limited to the use of the number code 911 as the universal emergency number. The E911 Service to be provided pursuant to this Agreement will be the only E911 Service provided within the jurisdictional corporate boundaries of Customer. The E911 emergency number is not intended as a total replacement for the service of the various public safety agencies which participate in the use of this number. Customer may subscribe to other local exchange services at the PSAP locations for administrative purposes, for placing outgoing calls, and for receiving other calls. -2- B. E911 Service is furnished to the Customer only for the purpose of receiving reports of emergencies from the public. C. E911 Service is arranged for one -way incoming service to the appropriate PSAP. Outgoing calls can only be made on a transfer basis. D. E911 Service is provided solely for the benefit of the Customer operating the PSAP. The Company does not answer or forward 911 calls but furnishes the use of it facilities to enable the Customer's personnel, on the Customer's premises, to respond to such calls. Company will provide E911 information consisting of the names, telephone numbers and addresses of telephone customers, including those whose listings are not published in directories or listed on Directory Assistance as confidential. Information will be provided on a call by call basis for the purpose of responding to emergency calls only. E. Temporary suspension of Service by Customer is not provided for E911 Service. F. Customer is responsible for identifying primary and secondary PSAP locations as well as the unique combination of police, fire and ambulance or any other appropriate agencies responsible for providing emergency service in the E911 serving area. An Emergency Service Number (ESN) will be provided by Company for each unique combination. Customer will associate these ESNs with street address ranges or other mutually agreed upon routing criteria in the E911 serving area. These ESNs will be carried in the Data Management System (DMS) to permit routing of 911 calls to the primary and secondary PSAPs responsible for handling of calls from each tele- phone in the E911 serving area. The following terms define Customer's responsibility in providing this information: 1. Initial and subsequent ESN assignments by street name, address range and area, or other mutually agreeable routing criteria shall be furnished by Customer to Company prior to the effective date of Service. 2. After the establishment of Service, it is Custom- er's responsibility to continue to verify the accuracy of the routing information contained in the master address file, and to advise Company of any changes in street names; establishment of new streets; changes in address numbers used on exist- ing streets; closing and abandonment of streets; changes in police, fire, ambulance, or other appro- -3- priate agencies' jurisdiction over any address; annexations; and other changes in Customer's boundaries; or any other matter that will affect the routing of 911 calls to the proper PSAP. Changes, deletions, and additions which Customer desires to have made in the master address file should be submitted to Company on an "as occurred" basis. When Customer provides Company with such modifications for the data base, Company will complete data base modification within forty -eight (48) hours of receipt, excluding Sundays and holidays and furnish a written copy to the Customer for verification showing each change, deletion, and addition to the master address file. 3. Company will provide to the Customer on request a complete written copy of the master address file to permit the Customer to verify accuracy of the police, fire and ambulance PSAP routing designa- tions. 4. The following attached Exhibits are incorporated herein: Exhibit B, definitions; Exhibit C, Data Base Preparation; Exhibit D, PSAP Coordinator Responsibilities; and Exhibit E, specific time - frames. Exhibit E will be completed after execution of this Agreement upon mutual consent of Customer and Company. 4. COMPATIBILITY OF SERVICE WITH CUSTOMER PREMISES EOUIPMENT A. Customer is solely responsible for obtaining Customer Premise Equipment for all inside wiring, installing, connecting and maintaining Customer's premises equipment up to the point of demarcation. Company is solely responsible for all E911 Network and associated soft- ware, lines and equipment necessary for the switching of public emergency telephone calls originated within the serving area who dial 911. B. Company does not represent that the E911 Service is compatible with Customer's premises equipment. Customer is solely responsible for selecting the proper type of service it desires to meet its particular equipment and service requirements. Company's responsibility is limited to furnishing Service which is requested. It is also Customer's responsibility to ensure the continued compatibility of its equipment with the E911 Service. Customer premises equipment includes, but is not limited to, telephones, display terminals, controllers, print- ers, computer aided dispatch systems and all associated wire and cable. -4- 5. INITIAL SERVICE DATE The date of initial service ( "cutover date ") for Service shall be in February 1991. The term "cutover date" is the date upon which Customer receives the first beneficial use of the service as evidenced by the successful completion of 911 calls over a twenty -four (24) hour period placed by the general public within the area to be served. Notwithstanding the estimated cutover date, Company shall not be liable for delays in the initial establishment of Service regardless of the reason. 6. TERM. A. This Agreement shall be considered "executed" when signed by authorized representatives of both parties. When the parties do not sign the Agreement simultaneous- ly, the Agreement shall be considered executed on the date the last party signs. B. Unless otherwise terminated during the initial term or subsequent terms of this Agreement, beginning with the cutover date, this Agreement shall continue for one hundred twenty (120) months subject to periodic price adjustments by Company tariffs until cancelled by Customer or Company as provided below in this Agreement, or until a new Agreement is entered into by both parties. Company makes no assurance that such an offer would be at the same price(s) and the terms as set forth herein. 7. CHARGES FOR SERVICE Customer agrees to pay Company the total Installation Charge of One Hundred Twelve Thousand Nine Hundred Forty -Seven and 78/100 Dollars ($112,947.78) which will be remitted upon the cutover date. Customer further agrees to pay all recurring monthly charges for the Service, as more fully set forth in Exhibit A, attached hereto and incorporated herein by this reference, effective on the cutover date. 8. PAYMENT A. Customer agrees to pay Company monthly for recurring Service Charges, as well as any other charges due Company, on or before the "due date" shown on each bill. Failure to pay the amounts due and owing to Company by that date may result in discontinuance of the Service. B. Payment of Service Charges does not transfer ownership of any of Company's facilities, equipment, property, or other materials or information to Customer. Title to Company's property remains vested in Company at all times unless otherwise agreed to in writing. -5- 9. DEFAULT AND TERMINATION Customer may terminate this Agreement for cause based upon the material failure of Company, and Company may terminate this Agreement for cause based upon the material failure of Customer, to comply with the terms and conditions of this Agreement, provided that the terminating party shall give written notice specifying the to- be- terminated party's failure and afford the to -be- terminated party a reasonable opportunity to correct such failure within the time frames specified below. If within fifteen (15) days after receipt of such notice, if the to -be- terminated party shall not have either corrected such failure or, in the case of a failure which cannot be corrected in fifteen (15) days, begun in good faith to correct such failure and thereafter proceeded diligently to complete such correction, then the terminating party may at its option place the to -be- terminated party in default, and this Agreement thereby shall terminate on the date of termination specified in such notice. 10. NONAPPROPRIATION In the event that the City Council of Customer shall not budget and appropriate, specifically with respect to this Agreement, on or before December 31 of each year, monies sufficient to pay all charges under this Agreement coming due for the next ensuing year, this Agreement shall be cancelled automatically on December 31 of the year in which such non - appropriateness occurs without penalty to either party. 11. COLLECTION COSTS AND COSTS OF LEGAL ACTIONS In the event of litigation to enforce the terms and condi- tions of this Agreement, the prevailing party, shall be entitled to reasonable attorney fees to be determined by the court. 12. LIMITED WARRANTY /SOLE REMEDY A. The charges for E911 Service and the warranty contained herein do not contemplate the inspection or constant monitoring of facilities to discover errors, defects, and malfunctions in the Service, nor does the Company undertake such responsibility. The Customer shall make such operational tests as, in the judgment of the Customer, are required to determine whether the system is functioning properly. The Customer shall promptly notify the Company in the event the system is not functioning property. Company shall initiate a response within two (2) hours. Such response shall not necess- arily require the dispatch of Company personnel to a Customer premises. '1•'M B. Company will provide at least the same level of service reliability and quality for the E911 service as it provides for telephone service in the exchange where the E911 is located. Company warrants to Customer, and no other, that the Service will be substantially free of operational difficulties during the term of this Agreement. If the Service provided Customer for any reason does not function, Customer shall notify Company promptly. If, after investigation and testing, Company reasonably determines that the Service does not function due to defects in Company's equipment, material or operation of Service, Company shall repair or, at its option, replace such Service, and such repair or replacement shall be Customer's sole remedy for breach of this warranty. If Company reasonably determines that (i) Service does not function in accordance with Company standards or (ii) Service does not function, but the cause is one other than a defect in Company's equipment, material or operation of Service, then, in either of such events, Company will repair or replace such Service upon Customer's request and Customer shall pay Company any charges customarily made by Company for service calls, testing, materials, and review. C. The limited warranty set forth above shall not apply to (i) any defect in Service, or damage or loss thereto or therefrom arising or resulting from acts or omissions of Customer, Customer's agents and employees or others who act or fail to act at Customer's direction, which con- stitutes misuse, abuse, improper use, and (ii) installa- tion, modification, change, repair, maintenance, or attachment of Service by anyone other than Company. 13. DISCLAIMERS AND LIMITATION OF LIABILITY A. OTHER THAN THE WARRANTY CONTAINED IN PARAGRAPH 12 ABOVE, COMPANY DISCLAIMS ANY AND ALL EXPRESS WARRANTIES TO CUSTOMER, AND ANY AND ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FIT- NESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. CUSTOMER AGREES THAT IT HAS NOT AND WILL NOT RELY ON ANY ORAL REPRESENTATIONS BY COMPANY OR ANY OF ITS AGENTS OR REPRESENTATIVES AND REPRESENTS THAT NO WARRANTY, OTHER THAN THAT CONTAINED IN PARAGRAPH 12 ABOVE, HAS BEEN MADE TO IT. B. IT IS UNDERSTOOD THAT COMPANY IS NOT AN INSURER OF THE SERVICE AND THAT INSURANCE, IF ANY IS DESIRED, SHOULD BE OBTAINED BY CUSTOMER. THE AMOUNTS PAYABLE TO COMPANY HEREUNDER ARE BASED ON THE VALUE OF COMPANY'S SERVICES AND THE SCOPE OF LIABILITY AS HEREIN SET FORTH AND ARE UNRELATED TO THE VALUE OF CUSTOMER'S PROPERTY OR THE PROPERTY OF OTHERS WHEREVER LOCATED. -7- C. EACH OF THE PARTIES HERETO SHALL BE RESPONSIBLE FOR ITS OWN NEGLIGENT ERRORS AND OMISSIONS AND THOSE OF ITS OFFICERS, AGENTS, EMPLOYEES, AND CONTRACTORS, PROVIDED, HOWEVER, THAT NOTHING CONTAINED HEREIN SHALL EXTEND THE LIABILITY OF EITHER PARTY BEYOND THAT PROVIDED BY GOVERNING LAW. CUSTOMER DOES NOT BY THIS PARAGRAPH OR ANY OTHER PROVISION OF THIS AGREEMENT WAIVE ANY IMMUNITYS, RIGHTS OR DEFENSES FOR ITSELF, ITS OFFICERS, AGENTS OR EMPLOYEES UNDER ANY LAW INCLUDING THE COLORADO GOVERNMENTAL IMMUNITY ACT. D. THE REMEDY SET FORTH IN THIS AGREEMENT IS CUSTOMER'S EXCLUSIVE REMEDY WHETHER OR NOT CUSTOMER'S CLAIM IS BASED ON THE WARRANTY IN PARAGRAPH 12 ABOVE, OR ANY OTHER THEORY. IN NO EVENT SHALL COMPANY, ITS AGENTS, OR ITS EMPLOYEES BE LIABLE TO CUSTOMER OR THIRD PARTIES FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. CONSEQUENTIAL DAMAGES SHALL INCLUDE, BUT ARE NOT LIMITED TO, CLAIMS FROM PERSONS OR ENTITIES USING THE SERVICE AGAINST CUSTOMER, LOST INCOME, LOST PROFITS OR LOST REVENUES, ANY PERSONAL INJURY TO OR DEATH OF ANY PERSON OR PERSONS, OR FOR ANY LOSS, DAMAGE OR DESTRUCTION OF ANY PROPERTY WHICH MAY BE SUFFERED IF THE SERVICE DESCRIBED IN THIS AGREEMENT DOES NOT FUNCTION PROPERLY. IT SHALL MAKE NO DIFFERENCE WHETHER SUCH DAMAGES ARE CLAIMED TO ARISE FROM A BREACH OF CONTRACT, A BREACH OF WARRANTY, NEGLIGENCE, MISREPRESENTATION, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY; NOR WILL IT MAKE A DIFFERENCE IF SUCH DAMAGES WERE FORESEEABLE OR NOT AT THE TIME THIS AGREEMENT WAS MADE. 14. DISPUTES All disputes between Company and Customer relating to or arising out of this Agreement or the interpretation thereof shall be determined in the District Court, Pueblo County, Colorado. 15. ADDITIONS AND MOVES A. Preceding the cutover date: Additional services and features (subject to availability of facilities) subject to all terms and conditions of this Agreement may be added on additional Exhibits at the Charges set forth in this Agreement. B. Subsequent to the cutover date: Additional services and features (subject to the availability of facilities) may be added on additional Exhibits, subject to all terms and conditions of this Agreement. If subsequent activity is not included on exhibits herein, it will be priced on an individual case basis and is still subject to all terms and conditions of the Agreement. C. Movements or rearrangements or other actions on any Service at Customer's address(es) herein shall be at Company's standard charges, unless otherwise agreed herein. 16. ASSIGNMENT This Agreement shall not be assigned without the written consent of the other party; provided, however, such consent shall not be unreasonably withheld or delayed and shall not be required for an assignment by Company to any parent company, subsidiary, affiliate or successor company of Company. Company will provide Customer with notice of such assignment. 17. CONFIDENTIAL INFORMATION A. Customer may receive or have access to written records and information which Company considers to be confiden- tial and proprietary, including but not limited to, technical information such as specifications, drawings, guidelines, models and other types of information which relate to Company's present and future development of business activities. Such information shall be conspicuously marked and designated by Company as confidential and /or proprietary and Customer, to the extent permitted by law, shall hold such confidential or proprietary information in trust and confidence for Company; shall use it only for the purposes permitted hereunder; and shall deliver to Company all such records and information, in written or graphic form, upon expiration or termination of this Agreement. B. Company information contains names, addresses and telephone numbers of Company's subscribers, including subscribers having non - published and non - listed telephone service as defined in Company's tariffs. Customer understands and agrees that there are certain duties and responsibilities imposed by this Agreement and by law with regard to the confidential nature of the Information. C. Nothing in this paragraph shall be construed to limit the use of or dissemination by Customer of such informa- tion as is previously known to Customer or is publicly disclosed by Company either prior to or subsequent to Customer's receipt of such information from Company. Information shall not be deemed to be in the public domain or in the Customer's possession or knowledge merely because such information is embraced by more general information in the public domain or in the Customer's possession or knowledge. D. Company understands that certain documents and informa- mm tion involving this relationship may be subject to governmental open meetings or sunshine laws or public filing or record requirements and Company may seek protective orders for its confidential information if it deems it necessary. E. Upon payment by City of the charges for the development of the Master Sheet Address Guide to be developed by Company under this Agreement, title to and all proprie- tary rights in and to the Master Sheet Address Guide shall become vested in Customer to be used by Company under this Agreement. 18. SEPARATE ENTITIES A. Each of the parties hereto is a separate and independent entity from the other party and each of the parties hereto will perform its obligations under this Agreement as an independent entity and not as the employee or servant of the other party. B. Nothing contained herein shall be construed to consti- tute a partnership, joint venture or agency relationship between Company and Customer. 19. AMENDMENTS, MODIFICATIONS, AND SUPPLEMENTS This Agreement may be amended or modified in whole or in part only upon written consent of Company and Customer. This paragraph shall not apply to price changes as described in paragraph 6.B. above. 20. NOTICE AND DEMANDS All demands and requests given by one party to the other party shall be in writing and shall be deemed to be duly given on the date delivered in person, or deposited, certified mail, postage prepaid, in the United States mail, addressed as follows: Pueblo, a Municipal The Mountain States Telephone Corporation and Telegraph Company Attention: City Manager d /b /a U S West Communications 1 City Hall Place Attention: Patty Jo Ryan Pueblo, Co 81003 Address: 427 E. Colorado Avenue Colorado Springs, CO 80903 21. FORCE MAJEURE With the exception of payment of Charges due under this Agreement, a party shall be excused from performance if its performance is prevented by acts or events beyond the party's reasonable control including but not limited to: severe weather and storms, earthquakes or other natural occurrences, -10- strikes or other labor unrest, power failures, computer failures, nuclear or other civil or military emergencies, or acts of legislative, judicial, executive, or administrative authorities. In the event of a Force Majeure Condition affecting either party, both parties shall cooperate as appropriate to perform their obligations under this Agree- ment. 22. THIRD -PARTY BENEFICIARIES Neither this Agreement nor any term hereof nor the provisions of E911 Service by the Company shall be interpreted, con- strued, or regarded, either expressly or implied, as being for the benefit of or creating any Company or Customer obligation toward any third person or legal entity other than the parties hereto. This Agreement shall not provide any person not a party to this Agreement with any remedy, claim, liability, reimbursement, claim of actions or other right in excess of those existing without reference to this Agreement. 23. STATUTORY, JUDICIAL AND REGULATORY PROVISIONS A. All obligations under this Agreement shall be subject to legislation and to applicable government agency orders, regulations, tariff provisions, and decisions and orders of courts of competent jurisdiction. B. In the event of a conflict between the terms of this Agreement and the terms of any applicable Company tariffs, the terms of the appropriate tariff will govern. 24. SURVIVAL All obligations and duties which by their nature extend beyond the expiration or termination of this Agreement shall survice and remain in effect beyond any expiration and termination. 25. NON- WAIVER No course of dealing or failure of either party to strictly enforce any term, right, or condition of this Agreement shall be construed as a waiver of such term, right or condition on that occasion or any other occasion. 26. OTHER SERVICES Company is providing certain other service(s) to Customer pursuant to filed tariffs. Nothing contained herein is intended to waive, limit, or alter any limitation of liability or limitation of remedy set forth in those tariffs, and in the event either Company or Customer is benefitted by an applicable tariff, this Agreement shall be construed so as to give such party the benefit of any such applicable tariff. -11- 27. GOVERNING LAWS This Agreement Colorado. Venue under shall be in of Colorado. 28. CONSTRUCTION is governed by the laws of the State of and jurisdiction of any suits brought here - the District Court, County of Pueblo, State A. All pronouns and any variations thereof shall be deemed to refer to the masculine, feminine, or neuter, singular or plural, as the identity of the person or persons or entity may require. B. All section ment are for part of this 29. ENTIRE AGREEMENT. titles or captions contained in this Agree - convenience only and shall not be deemed a Agreement. A. This Agreement, together with any Appendices or Exhibits attached hereto and incorporated herein by reference, shall constitute the entire Agreement between the par- ties, which supersedes any previous agreements relating to the subject matter hereof. The term "this Agreement" as used herein shall be deemed to include any future amendments, modifications, supplements and additional appendices made in accordance herewith. B. This Agreement supersedes all previous agreements between Company and Customer relating to the subject matter hereof. 30. ACKNOWLEDGMENT A. Both parties represent they have read this Agreement, understand it and agree to be bound by all the terms and conditions stated herein. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized officers as of the day and year first written above. PUEB , A MUNICIPAL CORPORATION B P ident of the City Council ATTEST: _VA VERO, III _- A amn THE MOUNTAIN STATES TELEPHONE AND TELEGRAPH COMPANY d /b /a U S WEST COMMUNICATIONS Signed: /-,?°7 Name: / John A. Hudson Title: V_ P_ Sales APPROVED AS TO FORM: Date: March 30, 1990 -12- APPROVED AS TO FORPh City Attorney TJ 41.44 -13- EXHIBIT A Detail of Customer location(�vices and Prices USOC E8V includes following optional features; ANI. ALI. Default Routing. Alternate Routing & Non Selectiv transfer, and all standard features. c Subscriber Exchange Accr__s_`C�n� Rec urrJ119 NOnrPrurr�n 57,000 6,222.69 112,947.78 Price is $ 1000 Subscriber Exchange Access Lines EXHIBIT B MASTER STREET ADDRESS rurna ( MSAG) A file which supplies roadway names, address ranges, communities, and Emergency Service Numbers (ESN) for Enhanced 911 System. ABBREVIATION (ABRV) FILE A street name standardization file that coordinates differences in information supplied by the customer on Lelephone company records. TELEPHONE NUMBER DATA BA E (TN DATA BASE) A telephone number file that provides customer TN, address, class and type of service information for ALI retrieval. SELECTIVE ROUTINQ DATA QASr (SR DATA BASE) (if included In the recurring charges) The ::elective routing data base provides TN- ESN -PSAP relationships for proper routing and ALI display of an E911 call. ( - 41dbU) EXHIBIT C Data Base Prn ov PHASE I - DATA DASE AND MSAG D �TrN A. Prepare ESZ Boundary Maps 0. Assign ESN C. Prepare Preliminary ES2 and ESN Translations PHASE II - INITIAL MSAG AND VALIDATION PROC A. Initial MSAG Created B. Contact Network Established C. Validation of MSAG D. Updates made to MSAG FIle PHASE III - SIMULATION AND DISCREPANCY PROCE A. Simulation Tests B. MSAG to PSAP for Validation C. Discrepancy Process Begins D. Multiple Cycles of MSAG Validation, Simulation Tests, and Discrepancies PH ASE IV - MSAG FINALIZATION - EST 11 ONGOING PROCESS A. Acceptance and Sign off on MSAG 0. Discrepancy Process Continues C. MSAG Updates - Ledger Process PHA _V - FINAL EXTRACT LOAD M5AG, ABRV TN FILES A. final CRIS Extract B. Load MSAG, ABRV, TN Files C. Load Errors PHASE VI - LOAD ERROR CORR ECTION A. Load Errors Resolved B. Daily Error Resolution Begins C. Discrepancy and MSAG Update Process Continues PHASE VII - TESTING -- P B TC C)TOVER A. PSAP Training B. 1911 Network Tested C. CquipmenL Tested D. Data Base Tested E. All Ongoing Processes Continue F. E911 System Live to the Public (41866) EXHIBIT D E911 PSAP Coordinator R ooncibi Related to the Fgll Data a�cp The E911 PSAP Coordinator, acting on behalf of the PSAPs and governments involved in the Enhanced 911 system, performs the following functions in order to ensure efficient operation of the E911 system and accuracy of the E911 Data Base for Automatic Location Identification (ALI). I. DEFINING EMERGENCY SERVICE ZONES FOR THE ENHANCED 911 SERVICE AREA: Emergency Services Zones (ESZs) represent geographical areas having unique Generally, subscribers within an ESZ have the same: sets of characteristics. • Law Enforcement Agency • Fire Protection Agency • Emergency Medical Service • Community • Primary PSAP for answering 911 calls It is necessary to map boundaries of each Emergency Service Zone, define the PSAP, law enforcement, fire Protection, EMS and community that will display on the ALI screen. 2. PROVIDING INITIAL MSAG (MASTER STREET ADDRESS GUIDE) DATA IN THE STANDARD FORMAT FOR THE ENTIRE E911 SCRVICC AREA: The MSAG defines all possible valid address locations. Generally, the MSAG includes: • Street Name • !louse Number (Low and High Range) • Odd. Even, or Both Sides of Street Designation • Commun i ty • CSZ Number Designation 3. VALIDATING MSAG PRINTOUTS. 4. INVESTIGATING AND RESOLVING, IN A TIMELY MANNER, DISCREPANCIES RESULTING WHEN CUSTOMER ADDRESSES DO NOT MATCII THC MSAG. S. PROVIDING AND /OR OBTAINING APPROPRIATE SIGN OFFS ON VALIDITY AND ACCURACY OF MSAG, INITIALLY AND ONGOING. 6. COORDINATING THE STREET ADDRESSING ACTIVITIES OF ALL CITY AND COUNTY AREAS AS REQUIRED BY ENHANCED 911, INCLUDING ASSIGNING OR PROVIDING ADDRESSES TO RURAL INDIVIDUALS, WHEN NECESSARY. 7. ADVISING THE TELEPHONE COMPANY OF ALL CHANGES /UPDATES AFFECTING THE MSAG AND /OR ESZs, (using standard ledger format where appropriate): Examples of such changes /updates include: • Street Name Changes • Range Changes • Boundary Changes • Emergency Service Zone Changes • New Street Establishment • Annexation • house Numbering Changes Changes of Agencies (Law Enforcement, Fire Protection, EMS) B. COORDINATING PSAP DATA BASE TESTING AND PSAP ANI/ALI INQUIRY PROCEDURES. 9. ENSURING COMPLETION OF PSAP 911 DATA BASE TASKS IN ORDER TO MEET IMPLEMENTATION SCHEDULE. 10. DEVELOPING CALL HANDLING AGREEMENTS, WHEN REQUIRED, WITH NEIGHBORING COUNTIES WHERE E911 EXCHANGES EXTEND BEYOND THEIR SERVICE AREA JURISDICTION. (4186H) EXHIBIT 0 (continued) 11. INTERFACING AND COORDINATING BETWEEN TELEPHONE COMPANIES, GOVERNMENT AGENCIES AND THE PUBLIC RELATED TO 1911 DATA BASE ISSUES: • Mediating any E911 geographic problems, boundary disputes, address assignments, addressing standard questions, 911 call routing issues, etc. • Acting as the focal point for the local government (county. City, etc.) for E911 Data Base • Developing any policies and procedures concerning the E911 system. • Maintaining, for the local government (county, city, etc.), any records related to the E911 Data Base and MSAG. 12. PROVIDING A "SINGLE POINT" OF CONTACT, RESPONSIBLE FOR ALL THE ABOVE ITEMS, BOTH INITIALLY AND ON AN ONGOING BASIS. (A Iabb) EXHIBIT E Week MSAG Design Customer prepares maps reflecting specifi v g p jurisdictional boundaries of e ve r public safety agency within the E911 service area. This will include agencies. Each unique combination Of Police fire and EMS EMS will constitute an ESZ (Emergency Services Zonn ) fire al" Week Company Output Nl Company will names, provide community served in the CO areas that lie within the Customers proposed E911 service area. Week ESZ Annotation Customer will annotate the appropriate ESZ for each community, street name and range of house numbers provided by the Company. Week ESN Assignment Company will assign a unique "ESN" (Emergency Number) to each ESZ reflected on Customer'sinput Service zone Week Initial MSAG Output Company p y generates Initial MSAG for validation. Week Communication Network Customer establishes an inter - agency communications network to resolve discrepancies between Company addressing system and those of various communities involved. IT IS IMPERATIVE THAT A STANDARDIZED, LEGAL ADDRESSING SYSTEM, WITH COMPANY PRESCRIBED ABBREVIATION CODES FOR STREET TYPES, BE USCG IN ORDER TO ENSURE A MORE STABLE ON -GOING DATA BASE MANAGEMENT SYSTEM (MINIMIZE ERRORS). Week Update Process Company and Customer define the process that will be utilized for MSAG revision and updating. Week MSAG Validation Company will execute a "dump" of telephone records against the Initial MSAG. This dump will reflect only those street names and house numbers that the MSAG should contain. This output will be furnished to Customer. Week ESZ /ESN Validation Customer must validate that all addresses reflected are associated with the correct ESZ and ESN. Customer resolution of errors may include: • Elimination of overlapping ranges • Provision of addresses for locations currently un addressed Within Company records (i.e., rural box numbers). • Extending ranges and adding street names • Reconciling mismatches between community names and Company records. Week Company Corrections Company corrects errors uncovered within its records. MSAG validation will be an on -going process for a large portion of the Database preparation project. Specific dates for actual steps will be negotiated on an as needed basis. Of primary importance is that completion be achieved by the specific date indicated. Week MSAG Acceptance Customer signs off on accuracy of the MSAG. Agreement is that the MSAG conforms to customer specified jurisdictional boundaries. Week Final Load Prep Customer implements a process for on -going MSAG updates with the various PSAP contacts. The Company will assist in process development. (41866) v COMPLETE BY END OF MILESTONE D DESCRIPTION Contract Date Define PSAPs C Customer identifies location and c contact of ev_c_ry PSAP in system. • Elimination of overlapping ranges • Provision of addresses for locations currently un addressed Within Company records (i.e., rural box numbers). • Extending ranges and adding street names • Reconciling mismatches between community names and Company records. Week Company Corrections Company corrects errors uncovered within its records. MSAG validation will be an on -going process for a large portion of the Database preparation project. Specific dates for actual steps will be negotiated on an as needed basis. Of primary importance is that completion be achieved by the specific date indicated. Week MSAG Acceptance Customer signs off on accuracy of the MSAG. Agreement is that the MSAG conforms to customer specified jurisdictional boundaries. Week Final Load Prep Customer implements a process for on -going MSAG updates with the various PSAP contacts. The Company will assist in process development. (41866) EXHIBIT E (continued) COMPLETE BY END OF MILESTONE DESCRIPTION Week Premises Equipment Customer will provide ANI controller, ALI controller, display devices and station equipment in order to facilitate Network and Data Base testing by the Week Company. final Load Company executes "extract" of actual telephone records and loads them, along with final MSAG, into the ALI /OMS computers. Company and Customer continue error resolution as previously described. Week Operational Test Customer employees and Company employees make "test" calls to the E911 PSAP. These "test" calls will help validate the accuracy of the database as well as routing and transfer tables. Week Cutover to "Live" All system components are turned over to Customer for 911 actual call receipt. On -going error resolution and MSAG update continues on an "as needed" basis. 14186B/