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HomeMy WebLinkAbout09218RESOLUTION NO. 9218 A RESOLUTION ENGAGING NATIONAL ANIMAL CONTROL ASSOCIATION TO EVALUATE THE PUEBLO ANIMAL CONTROL AND ANIMAL SHELTER FUNCTIONS AND OPERATIONS WHEREAS, National Animal Control Associates has submitted a proposal for evaluating the current and future needs for Pueblo animal control and shelter functions and operations; and WHEREAS, National Animal Control Association's proposal would assist the City in the performance of the functions and operations of Pueblo animal control and shelter. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF PUEBLO, that: SECTION 1 The proposal from National Animal Control Association dated January 17, 2001, a copy of which is attached hereto, is approved and accepted, and the City does hereby engage the National Animal Control Association to conduct the evaluation described therein. SECTION 2 Funds in the amount of $5,000 are hereby appropriated from the Contingency Account in the 2001 Budget to pay the fees and expenses incurred by the City in conducting the National Animal Control Association evaluation. ATTEST: INTRODUCED: February 12, 2001 By Dr. Bill Sova Councilperson AP r City erk Pr sident of the ouncil FROM :'NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 NACA NATIONAL. ANIMAL, CONTROL ASSOCIATION January 17, .2041 David Galli Assistant City Manager City of Pueblo P.O. Box 1427 Pueblo, CO31003 Dear Mr. Ga Ii, Jan. 17 2001 06:57PM P1 Johnnie W. Mays Executive Director P.O. Box 480851 Kansas City, MO 64148 Thank you For your inquiry into the National Animal Control Association's (NACA) evaluation process. Attached please find a copy of our proposal for evaluating the current and future needs for Pueblo Animal Control. NACA's eval cation team is made up of people who are actively working in the animal care and control field, in management positions from agencies all over the country. Our team members are experienced and knowledgeable in all aspects of the profession. Their years of direct invcivement in animal control /care is of great benefit to the evaluation process. The evaluation team receives compensation for the time lost from their current jobs, but most choose to donate many hours to further NACA's primary goal which is to provide the best possible training and information to all those who desire excellence in this field. The fees charged for evaluations offset our expenses in producing the final report and will aid NACA in continuing to provide information and services to its members and communities. Our motivation is not to use the evaluation process as a revenue producing program but rather to provide solid technical advice to professionalize agencies who are sincere in their efforts to progress and improve. NACA is committed to keeping expenses to a minimum and will work with the contracting agency to this end. NACA is comprised of agencies and organizations whose budgets are often spartan at best. We the ,, efore are very sensitive to the fact that many organizations and communities which have ca need for such an evaluation may feel they are unable to afford it. Because of that sensitivity, NACA is committed to providing a quality service at our lowest and most reasonable cost_ a FROM NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 06:58PM P2 Upon the acceptance of this proposal, the on -site assessment could begin in February or March (based on NACA's current schedule). Please look ever the enclosed material_ I hope that it will assist you in the decision making process. F&A free to contact me at 800 - 8286474 if you have any further questions or comments. Our fax number is 913 -768- 1378. Sincerely, Johnnie W. Maps Johnnie W. Mays Executive D rector National Animal Control Association FROM NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 06:58PM P3 NACA's Background and Capabilities The National Animal Control Association is a nonprofit corporation of the State of Kansas. The organization was founded in 1978 for the express purpose of assisting its members to perform their duties in a professional manner. Only carefully selected and properly trained animal control personnel can correct community problems resulting from irresponsible! animal ownership. NACA's purpose is to preserve the human /animal bond by insisting can responsible animal ownership. Team meml: *rs utilized in the evaluation process are currently involved in animal care /control at the management level. They have well- earned reputations for managing effective programs and understand government responsibilities and limitations. In view of the staffs practical experience in animal care /control, as lecturers at the university level, and as consultants, NACA provides a full spectrum of services for non - profit and government agencies_ All NACA evaluations are confidential with a written report given only to the contracting agency. Media contact, or the release of the report to additional individuals or agencies, is at the discretion of the contracting agency. All the off -site work will be completed at the NACA Corporate Office located at 132 S. Cherry, Olathe, Kansas, 66061. Pueblo Evaluation Page 7 FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 06:59PM P4 Study Requirements We underst -Gcnd the requirements of the Study are to conduct the following: A. An examination of the department structure, organizational hierarchy, and command structure. Identify strengths, weaknesses and community perspectives of the current structure, morale and effectiveness. B. An evaluation of the current deployment of resources (budget, equipment, facilities and staffing) and suggested productivity improvements. C. A specific review of the scheduling and coverage requirements for the agency_ U. A review of field operations, including vehicles, communications, uniforms, equipment, record keep ng, ordinances, enforcement and investigation procedures. E. An examination of training for both officers and their supervisors. F. Analysis of current overall operations and suggested ways of improving productivity and efficiency, G. A review of court preparation and appearance of those involved. H. An analy=sis of the adequacy of current levels of office automation, communication and computer support systems_ 1. An examination of shelter operations, including facility construction, operations, record accountability, policies and procedures, euthanasia and adoptions. J. Examinat on of the effectiveness of community relations, Le_, programs, volunteers, etc. K. An analysis of the mission statement for the agency and examination of the policies, procedures and workplans for each major function. Solicit input from members of the governing body and members of the community. NACA will complete this work within 6 weeks of completing the on -site assessment. Pueblo Evaluation Page 2 FROM NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 06:59PM P5 Approach to the Study MACA will conduct the on -site study with one (1) professional; one analyst and one secretary wil support the study off -site. NACA will complete this comprehensive needs assessment in eight (8) distinct but interrelated phases; data collection, interviews with key individuals, on -site observations in every job environment, analysis of data, comparative analyses, alternatives and recommendsrtions, submission of a well - documented study and oral briefings. Throughout the course of the study, we will keep the contracting agency appraised of our progress and direction. Phase I: Data Collectjon In this phase, NACA will collect data relating to the agency and every facet of the agency's services, management, historical data, personnel and operations. This data would include: ■ Demographics of city to include population statistics, levels of income, roads and infrastructure system, etc. ■ Governmental responsibilities in relation to sheltering activities and the number of personnel employed (by rank, assignment and specialty). a Information about any existing animal housing facilities. ■ Inforriation on available veterinary services within the city. ■ Types of groups in area who work for and /or support animal welfare. ■ Shi#t achedulss for the past year. is Personnel regulations. ■ Selection criteria for hiring. ■ Training Manual and records (recruit, in- service, supervisory, remedial) ■ Attrition data for the past five years. ■ Careehr development programs. ■ Injury and sick leave records for the past five years. ■ Department rules and regulations. ■ Budget requests/approvals for the past five years. 0 Annual reports for the past five years_ ■ Records procedures - flow of reports, access, purge, storage and automation. Pueblo Evaluation Page 3 'FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 07:00PM P6 phase II: Int erviews During this phase, NACA will interview key personnel within the agency, including members of the goverr ing body, staff supervisors, specialized personnel, and area representatives of other animal welfare groups. Phase III: O n -Site_ Observations & Fact Finding In this phase, NACA will conduct on -site assessments of animal control/care personnel in the workplace. This phase is very important to the success of this study, therefore we will observe rolls calls, report preparation, records processing, animal impoundments, adoptions and euthanasia, shelter procedures, communications and staff activities. Team members will observe personnel at work. The purpose of this observation is to gain insights into the agency's service delivery. Phase 1V: Analysis of Data In the fourth phase of our study, NACA will analyze the data from interviews, data collection, oii -site observations and fact finding. NACA will analyze every subject noted in the "Scope of Work." Phase V: Comparative_Analyges In this phases, NACA will compare our findings and observations of the agency with other agencies se ving jurisdictions of similar size, demographics, and population, recognizing that each agency has its own unique characteristics. A key component of this phase is to also recognize the strengths of the agency. Phase VI: A Iternatives and recommendations In the sixth phase, NACA will consider alternative practices, methods, programs, staffing patterns and operations which could be organized in a more cost- effective and efficlent manner. NACA will consider the cost benefits of new programs, additional staffing and additional technology. The range of alternatives to be recommended would, of course, depend largely on the outcome of the study_ NACA's recommendations will be specifically tailored to the contracting agency. We recognize that each agency has its own distinct characteristics and environment that must be considered in assessing service delivery and considering altematives. Pueblo Evaluation Page 4 FROM NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 07:01PM P7 Phase V11:_ C ornprehensive Written Repo,_ rtrt During this prase, NACAwili provide the contracting agencywith aweil- documented report of our find inq s, analyses, conclusions and recommendations for the study areas outlined. The final report will be delivered in a printed, hard -bound format. NACA will prs-sent the data in easy -to -read graphic charts, a$ well as table formats. NACA has extensive experience in the presentation of data for management decisions and public understanding. NACA will provide ten (10) copies of the final report to the contracting agency. Any additional copies would be supplied at the expense of the contracting agency. Phase, Vill: QMI Briefings If desired, ca NACA Team Member may return to the city to provide an oral briefing in person. Ot r staff has considerable experience in public speaking and making presentations of this nature. Any return visits would be done at the expense of the contracting ,agency. Pueblo Evaluation Page 5 FROM :`NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 07:01PM PS Scope of Work Evaluation Team Workload Std Prior To On - $Its visit Each member will study the requested information prior to arriving on- site. The contracting organization is asked to provide as much of the requested information as possible prior to the on -site visit. This will enable the team members to familiarize themselves with the community and its particular problems and resources in relation to animal care and control needs. By having this material in advance, the team members can consolidate their efforts and make the best use of their time during the on -site visit. On -Site Visit Team members will meet with representatives of the organization requesting the needs assessment They will be prepared to ask specific questions based upon the information provided in advance, They will identify problems and unique circumstances to the area. The team will discuss the organization's goals and objectives, focusing on immediate needs and long -term goals. The team will travel within the community to gain an over -all perspective on community needs and to identify problem areas with special requirements_ They will be looking at any existing facilities as well as any pre - identified specific sites for new facilities. They will be evaluating types of construction most commonly used, availability of roads and traffic patterns as `Nell as location of county and city offices, concentrations of population, types of businessePs, and other considerations which will impact the animal problems. Assess Ani mal Population and Unique Problems of the Area The team will spend several hours identifying numbers and types of animals to be handled in the community. They will discuss problems unique to the area and ways to provide adequate levels of service throughout the community. Assess Levels of Community Support The team ►mill meet with the selected representatives of the local organizations to determine the levels of support available to meet community needs. They will want to meet with representatives of the veterinary community; municipal and county officials, including those who currently are providing services within the community; local support organizations that can be called upon to help solve problems, etc_ Pueblo Evaluation Page 6 FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137601378 Jan. 17 2001 07:02PM P9 Preliminary Repo rt The team members will work in private to determine what additional information is needed to provide a detailed report. After this session, the team members may decide it is necessary to revisit with selected community leaders and organization representatives and also may request to revisit certain locations in the community. Closing _AAe with Representatives At this meeting, the team members will discuss preliminary findings and again discuss goals of evaluation and assessment. They will answer questions and provide insight into the problems facing the community. They will also define the areas of concern for the representatives to clarify any problems that may arise at a later date. Outline Prio rities for Report Format Team memo ers will confer and identify the priorities for the report in outline form and then will compile the report based upon observations and discussions with community representatives. Team members will confer with those individuals outside the animal care and control profession who work with NACA and provide assistance on matters pertaining to issues affecting the animal control and welfare field. They will also confer with other NACA team members who have experience in matters unique to this type of community and its problems. Production of Report The team members will share a draft copy of the report before it is submitted for publication and will make changes and corrections as needed_ The team member who is assigned to produce the finished report will then have the report produced and readied for publication. The requested number of copies will be forwarded to the contracting agency within 6 weeks of completing the on -site assessment. Pueblo Evaluation Page 7 t FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 07:03PM P10 References Recently, NACA has completed the assessment surveys listed below: City of Henderson, Nevada (4192) Ms. Vicki Cameron 240 N. Water Street Henderson, Nevada 89015 702 -565 -2314 Door County, Wisconsin (5193) Nebraska Humane Society (3198) Polly Venne I, President Judy Varner, Executive Director Peninsula A - iimal Lovers Society (PALS) 8801 Fort Street P.O. Box 242 Omaha, NE 68134 Bailey's Harbor, Wisconsin 54202 402- 444 -6716 920 -839 -29:31 City of New Orleans (11191) Marina Kahn Assistant'City Administrator City of New Orleans City Hall New Orleans, LA 70112 504 - 565 -7115 Maricopa County Rabies -A/C (11196) Carol Munroe, Director 2323 S. 35th Avenue Phoenix, AZ 85009 602 -506 -2737 or 602 -506 -7387 Austin Travis Co. Animal Services (7197) Mary Stewart, Unit Manager 1156 W. Cesar Chavez Austin, TX ' 7 8703 -4603 512 - 472 -7387 Richland Co. Animal Control (1198) Debby Eloussan, Research Analyst 2020 Hampton St_, Room 4058 Columbia, SC 29202 803- 748 -4926 City of Chattanooga (4198) Robert B, Doak Animal Control Task Force Suite 100, City Hall East Eleventh Street Chattanooga, TN 37402 423- 757 -5200 Clark Co. Animal Control (5198) Joseph Boteilho, Manager 4800 W. Dewey Drive Las Vegas, NV 89112 702 -455 -7710 City of Nashville (6:198) Christine Bradley, Chief of Staff 107 Metropolitan Courthouse Nashville, TN 37201 615- 862 -6000 City of Reno Animal Control (10197) Trudy Cros:ft, Internal Auditor 490 S. Center Street Reno, NV 89501 702- 334 -2212 City of Clarksville (9198) Ron Edmondson, Councilman P.O. Box 625 Clarksville, TN 37041 615 -645 -7451 Pueblo Evaluation Page 8 r FROM NATIONAL ANIMAL CONTROL ASSN City of West Memphis (10/98) .luianne Ingram Animal Conlrol Commission 211 N. Sixth Street West Little Rock, AR 72301 501- 735 -4347 City of Los Alamos (11198) Capt. Wayne Brownlee Los Alamos Co. police Dept. 2500 Trinity Drive Los Alamos, NM 87544 505 - 662 - 8226 City of Dubuque (12198) Mary Rose Corrigan Health Services Department 1300 Main %'Slreet Dubuque, IA 52041 319 - 589-41 f FAX NO. : 19137681378 References City of Houston (1199) John Nix Bureau of Animal Regulation & Care 3200 Carr Houston, TX 77026 713-238-218 City of Henderson (2199) Jeffrey J. Bn:)ughton Office of the City Manager Henderson Municipal Center Henderson, KY 42420 502 -831 =1200 City of Farmers Branch (5199) Alvin M. Black, R.S. Environmenlal Health Manager P.O. Box 81!)010 Farmers Branch, TX 75389 -9010 214 -247 -31 1 Jan. 17 2001 07:03PM P11 Animal Licensing & Placement (8199) Connie Sanders, D.V.M. Anchorage Animal Control Center 4711 S. Bragaw Street Anchorage, AK 99507 907- 343 -8118 Mat -Su Borough Animal Control (9199) Kevin Koechlein Dept. of Public Safety 680 N. Seward Meridian Parkway Wasilla, AK 99654 907- 373 -8800 Kent Co. Animal Control (10199) David Kraker Environmental Health Division 700 Fuller NE Grand Rapids, MI 49503 61 5- 336 -3089 Metro Animal Control (10199) G. Brent Hager Bureau of Environmental Health Service 311 23 111 Avenue North Nashville, TN 37203 615- 340 -5653 Cumberland Co. A/C (12199) Clifford Strassenburg County Manager 117 Dick Street, S u its 502 Fayetteville, NC 28302 914$78 -7723 Yucca Valley Animal Services (1100) Melanie Crider Community Improvement Supervisor 58928 Business Center Yucca Valley, CA 92284 760 - 228 -1771 Pueblo Evaluation Page 9 I t FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681379 Jan. 17 2001 07:04PM P12 References Broken Arrow Animal Control (3100) Capt. Norman Stephens Broken Arrow Police Department 2302 South First Place Broken Arrow, OK 74012 918- 259 -83 Multnomah Co. Animal Control (3100) Larry F. Nicholas, P.B. Departmeni of Environmental Services 1600 SE 190' Avenue, #224 Portland, OR 97233 503 -248 -5000 Animal Senfices Division (4100) Mary Wengraf Meier Montgomer, County Office, of 1 nppec;tor General 51 Monroe Street, Suite 802 Rockville, NID 20850 240- 777 -8245 Dept. of An mal Services (4100) Greg Gordon, Administrative Officer St. Tammany Parish P.O. Box 628 Covington, LA 70434 504 -898 -2362 7angipaho Parish A/C (6100) Gordon Burgess, Parish President P.O. Sox 215 Amite, LA 70422 504- 748 -3211 Memphis Anlmal Shelter (7100) Donnie Mitchell, Director Public Services & Neighborhoods 125 N. Main Street, #200 Memphis, IN 38103 901 - 576-6564 Pueblo Evaluation Page 10 FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Pueblo Animal Control Proposal for Assessment Budcaot Jan. 17 2001 07:04PM P13 1. Direct Labor One (1) On -Site Team Members for 5 -7 days One (1) Off -Site Analyst One 11) Off -Site Clerical $ 3,000.00 2. Report Raproduction - Ten (1 copies $ 100.00 3. Long Distance Phone_Calls /Faxes 50.00 4. Indirect Labor and Materials (i.e.. audiolvis 100.00 Total Costs $ 3,254.00 Any and all � ,-osts related to travel, meals, and living expenses for the NACA on -site team members w 11 be the responsibility of the contracting agency. These expenses would be incurred in arranging travel for each team memberfrom his/her home city to the contracting city, and back, along with meals and lodging during the entire stay. NACA encourages the contracting agency to find a cost - efficient method for travel and lodging arrangements. It will also be the responsibility of the contracting agency to provide ground transportation and a driver for the study team when it becomes necessary to do so. Selecting n Architectural Design Consultant If the contracting agency is considering a new animal shelter or a major renovation of existing facilities it may become necessary to consult a shelter architectural design consultant. While the NACA Team Members are well versed in facility equipment and functions t1ley are not experts in building design. NACA can provide the contracting agency a 1k;t of ,architectural design specialists to contact directly for consultation. Any additional fees involved with this contact would be absorbed by the contracting agency_ Pueblo Evaluation Page 11 FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 07:05PM P14 Expenses for On -Site NACA Team Members As Stated earlier, any and all costs related to travel, meals, and living expenses for the NACA on-site team member(s) will be the responsibility of the contracting agency_ These expenses would be incurred in arranging travel for each team member from his /her home city to the contracting city, and back, along with meals and lodging during the entire stay. NACA encourages the contracting agency to find a cost - efficient method for travel and lodging; arrangements. It will also be the responsibility of the contracting agency to provide ground transportation and a driver for the study team when it becomes necessary to do so_ Estimated FIACA Expenses Options for Agency Rental car for week $300 Agency provides driver or a car Lodging x 1 room $390 Agency uses discounted rate Food ($35 per-diem x 1) $210 No other options Airfare x 1 $300 Agency uses discounted rate Please keep in mind that "airfare wars," coupons for discounted rental carllodginglfood would lower our anticipated costs . NACA does not include these expenses as part of the budget sinog the contracting agency may offer other cost - efficient methods for travel or lodging. Theo figures listed above are estimates only. Pueblo Evaluation page 12 V • FROM : NATIONAL ANIMAL CONTROL ASSN FAX NO. : 19137681378 Jan. 17 2001 07:06PM PIS What Will NACA Evaluate? The team's report will include, but is not limited to, the following: 3. Uniforms (a) required (b) written regulations 4. Equipment (a) capture (b) safety 5. Record Keeping (a) in the field (b) fee collection 6. DangerousMild/L.ivestock (a) dangerous dogs (b) wild animal problems (c) astray livestock 7. Citations 8. Investigation Procedures C. COURT 1. Preparation 2. Appearance D. TRAUJIN 1. Internal 2. External E. ADMINISTFtATION 1. Resources 2. Chain of Command 3. Public Relations A_ SHELTE 1. Facility construction (a) mc-Aerials used (b) use of space (c) traffle patterns (d) disease control (e) lighting (f) public access areas (g) storage areas (h) so-m rity (i) office area & resources 2. Operations (a) sanitation (b) air exchange (c) record accountability (1) calls for services (2) for tracking animals (3) finances (d) Policies & Procedures (1) current (2) valid (3) written (e) Euthanasia (1) methods (2) safety (3) humane Q) Adoptions (1) counseling (2) spay /neuter F. COMMUNITY RELATIONS 1. Programs 2. Volunteers 13_ FIELD 1. Vehicles (a) appearance (b) type (c) identification 2. Comm inications (a) radios (b) d is patch (c) procedures Pueblo Evaluation Page 13 Lee R. Evett D � City Manager CD ,avid J. Galli Assistant City Manager MEMORANDUM TO: President and Members of City Council FROM: Lee R. Evett, City Manage DATE: February 7, 2001 SUBJECT: Resolution Engaging the National Animal Control Association One City Hall Place Pueblo, Colorado 81003 Phone (719) 584 -0800 Fax (719) 584 -0850 I would like to add my support for the adoption of the resolution engaging the National Animal Control Association. As I have previously indicated to several Council Members, I have contacted several references who spoke very highly of this association and their consulting services. Of particular note was my conversation with the City of Broken Arrow which is approximately the same size as the City of Pueblo and has faced many of the same animal control problems currently facing our community. The City of Broken Arrow received frequent comments from citizens either in direct praise or in direct opposition to the animal control services being rendered. The difficulty presented was that the City did not have an adequate reference point from which to judge either the praise or the criticism. This particular group was retained, and their study has proven, in the opinion of the City of Broken Arrow, to be invaluable and formed the basis of their strategic plan for correcting several difficulties which had been pointed out in the study. I highly recommend the Council adopt this resolution so that we may proceed with the professional study of our animal control organization and the animal shelter functions and operations.